The Shelby County Health Department is committed to providing our community with the most accurate information about Coronavirus Disease 2019, known as COVID-19. 

This page will provide links to reputable information, and resources, as well as specific local guidance. Please share this link with others in the Shelby County community

There are 7,244 confirmed cases of COVID-19 in Shelby County, and that number includes 146 deaths. 

There are a total of 31,830 confirmed cases in Tennessee. 

For the Shelby County Health Department COVID-19 Call Center, Please Dial:   

833-943-1658

available to take calls 8:00am-4:30pm, Monday-Sunday

COVID-19 Testing in Shelby County

Please Note:

Testing for COVID-19 is now available at no cost for anyone experiencing even mild symptoms. Testing sites are located throughout Shelby County.  If you suspect that you have been exposed to someone who has confirmed COVID-19 and are experiencing mild to moderate symptoms, please call your healthcare provider, the Shelby County COVID-19 hotline: 833-943-1658, or contact one of the available testing sites to make an appointment. 

Do not show up to a doctor’s office or healthcare center for COVID-19 testing unless you were instructed to do so by your provider or have an appointment. Do not show up to an emergency department for testing or treatment unless you have called ahead to notify them first. 

Click the button for current COVID-19 testing sites. 

Information for Healthcare Providers

Here is some information from Dr Bruce Randolph, Health Officer, Shelby County Health Department.

CDC guidance for healthcare facilities, specifically about triage.
Guidance for Long Term Care Facilities.
Also posted is the latest TNHAN Alert.

General Information & Guidelines

Testing Information & Guidelines 

Isolation & Quarantine Guidelines

Exposure & Risk Assessment Guidelines

Patient Management Guidelines

Personal Protective Equipment Guidelines

If you have a patient you suspect has COVID-19 call 833-943-1658 or Tennessee Department of Health 615-741-7247

For information on submitting specimens visit the Tennessee Department of Health COVID-19 page

Information for Individuals

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday). 

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information for the Community 

We in Shelby County should be prepared for an outbreak in our Community. We can take measures to slow the spread of COVID-19. Decisions about community measures, such as canceling events, will be made by local officials, in consultation with the Tennessee Department of Health. 

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information for Businesses

Here is a letter from Dr Alisa Haushalter,  Director, Shelby County Health Department and information on how businesses can prepare for a pandemic

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information For Schools

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Click on the icon to go to the organization's COVID-19 webpage