Coronavirus Disease 2019 
Information from the Shelby County Health Department

The Shelby County Health Department is committed to providing our community with the most accurate information about Coronavirus Disease 2019, known as COVID-19. 

This page will provide links to reputable information, and resources, as well as specific local guidance. Please share this link with others in the Shelby County community

There are 275 confirmed cases of COVID-19 in Shelby County.

There are a total of 1,203 confirmed cases in Tennessee. 

Case count as of March 28, 2020.

For the Shelby County Health Department COVID-19 Call Center, Please Dial:   

833-943-1658

available to take calls 8:00am-4:30pm, Monday-Sunday

Sites for COVID-19 Testing in Shelby County:

Please Note:

Testing for COVID-19 is limited and currently being offered to those who are symptomatic, contacts of confirmed cases, or who work in the healthcare field. Patients must meet certain exposure criteria in order to be tested for COVID-19. If you suspect that you have been exposed to someone who has confirmed COVID-19 and have mild to moderate symptoms, please call your healthcare provider or the COVID-19 hotline: 833-943-1658. 

Do not show up to a doctor’s office or healthcare center for COVID-19 testing unless you were instructed to do so by your provider or have an appointment. 

Do not show up to an emergency department for testing or treatment unless you have called ahead to notify them first. 

Baptist Health - by appointment only, call 844-837-2433                                                                                                                        Testing is being done at Baptist Memorial Hospital-ColliervilleBaptist Minor Medical Center-Olive Branch, Pop-Up Testing at Baptist Memorial Hospital-Memphis, and Pop-Up Testing at Baptist Memorial Hospital-DeSoto

Christ Community - by appointment only, Text “Test2020” to 91999                                                                                                        Testing is being done at the Broad Ave Health Center, Frayser Health Center, Hickory Hill Health Center, Orange Mound Health Center, Raleigh Health Center, Third Street Health Center, and Women's Health Center

UT Drive-Through Testing @ Tiger Lane - by appointment only, Text "covid" to 901-203-5526

Information for Healthcare Providers


Here is some information from Dr Bruce Randolph, Health Officer, Shelby County Health Department.

CDC guidance for healthcare facilities, specifically about triage.
Guidance for Long Term Care Facilities.
Also posted is the latest TNHAN Alert.




If you have a patient you suspect has COVID-19 call 833-943-1658 or Tennessee Department of Health 615-741-7247

For information on submitting specimens visit the Tennessee Department of Health COVID-19 page

Information for Individuals

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday). 

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information for the Community 

We in Shelby County should be prepared for an outbreak in our Community. We can take measures to slow the spread of COVID-19. Decisions about community measures, such as canceling events, will be made by local officials, in consultation with the Tennessee Department of Health. 

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information for Businesses

Here is a letter from Dr Alisa Haushalter,  Director, Shelby County Health Department and information on how businesses can prepare for a pandemic

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Information For Schools

For answers to specific questions, call the Shelby County Health Department COVID-19 Call Center at 833-943-1658 (available to take calls 8:00am-4:30pm, Monday-Sunday).

After hours leave a message and we will return your call the next business day. 

Tennessee COVID-19 Public Information Number 877-857-2945 Available 10 a.m. – 10 p.m. CST Daily

Click on the icon to go to the organization's COVID-19 webpage